This Privacy Policy describes how KilgourMD, Inc (via its website kilgourmd.com) (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at hello@kilgourmd.com or by mail using the details provided below:
KilgourMD, Inc., PO Box 18433, Stanford, CA 94309, United States
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
- Device information
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Shopify and other business partners required for the operation of our retail business.
- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Order information
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify and other business partners required for the operation of our retail business.
- Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, PayPal account, Venmo account), email address, and phone number.
- Customer support information
- Purpose of collection: to provide customer care, including answering questions and processing orders and refunds.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify and other business partners required for the operation of our retail business.
- Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, PayPal account, Venmo account), email address, and phone number.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy, opens in a new tab.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
- We may share your personal details with other select business partners as needed in the conduct of our retail business.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/, opens in a new tab. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout, opens in a new tab.
- We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work, opens in a new tab.
You can opt out of targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Selling Personal Information
Our Site does not sell Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin. | 2y |
| _secure_session_id | Used in connection with navigation through a storefront. | 24h |
| _shopify_country | Used in connection with checkout. | session |
| _shopify_m | Used for managing customer privacy settings. | 1y |
| _shopify_tm | Used for managing customer privacy settings. | 30min |
| _shopify_tw | Used for managing customer privacy settings. | 2w |
| _storefront_u | Used to facilitate updating customer account information. | 1min |
| _tracking_consent | Tracking preferences. | 1y |
| c | Used in connection with checkout. | 1y |
| cart | Used in connection with shopping cart. | 2w |
| cart_currency | Used in connection with shopping cart. | 2w |
| cart_sig | Used in connection with checkout. | 2w |
| cart_ts | Used in connection with checkout. | 2w |
| cart_ver | Used in connection with shopping cart. | 2w |
| checkout | Used in connection with checkout. | 4w |
| checkout_token | Used in connection with checkout. | 1y |
| dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30min |
| hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
| keep_alive | Used in connection with buyer localization. | 2w |
| master_device_id | Used in connection with merchant login. | 2y |
| previous_step | Used in connection with checkout. | 1y |
| remember_me | Used in connection with checkout. | 1y |
| secure_customer_sig | Used in connection with customer login. | 20y |
| shopify_pay | Used in connection with checkout. | 1y |
| shopify_pay_redirect | Used in connection with checkout. | 30 minutes, 3w or 1y depending on value |
| storefront_digest | Used in connection with customer login. | 2y |
| tracked_start_checkout | Used in connection with checkout. | 1y |
| checkout_one_experiment | Used in connection with checkout. | session |
| checkout_session_lookup | Used in connection with checkout. | 3w |
| checkout_session_token_<<token>> | Used in connection with checkout. | 3w |
| identity-state | Used in connection with customer authentication. | 24h |
| identity-state-<<token>> | Used in connection with customer authentication. | 24h |
| identity_customer_account_number | Used in connection with customer authentication. | 12w |
Reporting and Analytics
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2w |
| _orig_referrer | Track landing pages. | 2w |
| _s | Shopify analytics. | 30min |
| _shopify_d | Shopify analytics. | session |
| _shopify_s | Shopify analytics. | 30min |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_y | Shopify analytics. | 1y |
| _y | Shopify analytics. | 1y |
| _shopify_evids | Shopify analytics. | session |
| _shopify_ga | Shopify and Google Analytics. | session |
| customer_auth_provider | Shopify analytics. | session |
| customer_auth_session_created_at | Shopify analytics. | session |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org, opens in a new tab.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.
Last updated: July 2023
6 Things I Wish Every Patient Knew About Hair Loss After 45
A patient flew 5,000 miles to ask what I did for my mother’s hair. I told her six things — every one the opposite of what she’d been doing. It shouldn’t take a flight across the world to hear them.
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A few months ago, a woman flew from England to my clinic in California — because of my mother.
She knew my mom, Gaynor. She’d watched Gaynor’s hair come back over the better part of a year, in person, while her own was thinning. So she didn’t email. She got on a plane, flew 5,000 miles, and asked me one question: “What did you do for her?”
I told her. Six things — every one the opposite of what she’d been doing. It shouldn’t take a flight across the world to hear them. So here they are.
Your hair isn’t the problem — your scalp is.
Pull a strand from your brush. Full, pigmented, intact — that’s not a dying hair. Something pushed it out, and that something is the scalp underneath.
Harvard proved it in 2020: a dying follicle moved into young scalp grew back; a healthy one moved into aged scalp died. The follicle never decided. The scalp did.
Biotin and collagen were never going to fix this.
They feed the hair. Your hair was never starving — your scalp was aging. It’s more building material poured into a factory that’s already shutting down.
Minoxidil isn’t wrong — it’s incomplete.
It forces blood to the surface, and if it’s helped you at all, you’re not imagining it. But the real problem — the aging scalp underneath — is one floor down, and minoxidil never goes there. It props up the top floor while the foundation keeps sinking.
Washing less doesn’t save your hair — it hides the shedding.
Stretching your wash days doesn’t mean less loss. It means the same loss, saved up into one bigger clump. What’s happening between washes is the problem — not the washing.
Thinning after 45 usually isn’t permanent.
Read this one slowly. The hair you’ve lost isn’t gone — the follicles aren’t dead. They’ve gone quiet, waiting on a scalp that stopped feeding them.
Here’s how you tell: if the strands in your brush still have their structure, the follicle that made them is alive. It didn’t die. It’s starving. Feed the scalp, and it wakes back up — the shedding stops, then the part fills in.
Your doctor couldn’t have told you — until this June.
Normal bloodwork, “it’s just age” — both true, neither explained your hair, because the answer sits in a layer of skin no blood test checks and most dermatology training (built on studies of men) skips.
That changed this June, when the first women-only trial published in the Journal of Drugs in Dermatology. An independent lab counted every strand shed, by hand, before and after:
Minoxidil’s response rate in women is about 30%. A 98% response is a number you almost never see in dermatology. That’s why you’re only hearing this now.
Everything Above Was Pointing At One Thing
Every point above lands in one place: the scalp. So that’s what I spent years building for — the first serum designed to reverse the aging underneath your hair, not chase the strand like everything else. It’s the exact serum every woman in the trial used.
The KilgourMD Prevention Serum. Thirty seconds a night.
How it works
No hormones. No prescription. Nothing in your bloodstream — because the problem was never there. Zero side effects across the entire trial. 150,000 women on it. 1,000+ clinicians recommend it through FrontRowMD.
My 90-Day Guarantee
Use it every night for 90 days. If your hair isn’t visibly better, email me “it didn’t work.” Every penny back, keep the bottle. No forms, no return, no retention call.
My mother’s 68 now — two years on it, more density than she had at 55. This is the answer I couldn’t give her when she started losing it.
When 95 of 100 women stop shedding, the guarantee isn’t generous. It’s just honest.
Picture the version most women never get to: the part closed back in, the ponytail that holds weight again, the morning you realize you haven't thought about your hair in a week.
That's not a promise — it's what 98 of 100 women in the trial walked toward, thirty seconds a night.
Here's the part nobody says out loud: the scalp doesn't pause while you decide. Every month you wait, the collagen thins a little more and a few more follicles go quiet. Doing nothing isn't holding steady — it's losing ground you'll have to win back later.
For most women over 45, the hair isn't gone. It's waiting on a scalp nobody ever treated. Thirty seconds a night, for 90 days, covered either way — that's how you find out which side of the line you're on.
— Dr. James Kilgour, MD · Board-Certified Dermatologist · Stanford-Trained
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